Warranty terms

Our Warranty Pledge

We consider customer satisfaction and after-sales care to be one of the most important aspects of our business. This is why all our watches come with a two year warranty.

Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can, on rare occasions, result in faults. If you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.

What’s Covered?

Best Replica two year warranty covers material and manufacturing defects as listed in our warranty policy. Subject to inspection and assessment of the fault by our service center, we guarantee we will repair or replace a customer’s watch with the same model or a superior model if a direct replacement is unavailable. We will take action in the warranty process as soon we have your watch and confirmation of your warranty registration details.

Repair and warranty work during the term of the warranty period MUST be carried out by an authorized Best Replica repair center. Failure to adhere to this requirement will invalidate your warranty and a cost will be incurred.

Warranty includes:

Hands falling off
Movement failure
Watch losing more than manufacturer’s stated time during the first 12 months
Sapphire crystal falling out
Date not changing correctly (check FAQ’s for assistance)
Condensation or flooding when crown is fully in position
Manufacturing defects

Non Warranty:

Sapphire crystal becoming scratched, chipped or broken
Crown stems snapping or detaching from case
Bezels becoming scratched, loose or lost
Bezel becoming detached due to loss of pins
Strap or bracelet becoming scratched or broken
Buckle clasp breakage or damage
Case back becoming scratched or loose
Watch case becoming scratched, broken or damaged in any way
Loss of lug screw pins
Defects or damage due to misuse and/or physical/accidental abuse
Defects or damage due to the attempted repair of an unauthorized service center
Flooding or condensation due to the crown being left out of position, including thermal shock which may result in dial condensation if a warm watch is suddenly exposed to an extremely cold environment